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ING Direct in a private cloud with Zero Touch project

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Published on: Tuesday, May 06, 2014

ING DIRECT has overhauled its entire infrastructure, transferring its systems into a private cloud - a first for any bank in Australia.

The 12 month project, called Zero Touch, was a simplification of ING DIRECT’s Production environment, providing new computing, network and storage infrastructure.

ING DIRECT COO, Simon Andrews, said, “We have completely re-platformed the bank applying our “Bank in a Box” innovation, which virtualised our Development and Test environments to Production.”

"We believe this project is unique, making us the only bank to have moved its entire systems to a cloud environment,” said Andrews.

In the short term it will impact the bank's operational capability and in the medium to long term customers will see better services.

“For customers, this translates into improved service standards and an increased capacity for the bank to deliver product and service enhancements.”

“Our strategy is to be the primary bank for our customers offering a broad range of products and services 24/7.”

“We see cloud technology as a real enabler. Completing the project has opened up space for us to innovate and create rather than simply operate and maintain the supporting infrastructure.”

“The significance of this project can be shown by the acceptance within the ING community as best practice and will likely be implemented in other ING businesses around the world,” said Andrews.


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