SMB Technology

Software made simple

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Software can be a complex issue for any business owner. If you do decide to implement it, however, it’s important you understand it properly maximise its use. With all the different products out there, doing the research before settling is essential. You can get information about the products by, for example, searching the internet, or asking other businesses in your industry (such as through networking organisations) what type of software they find useful.

If you use a computer in your business, it’s imperative you ensure your computer is up-to-date and secure. Make it a weekly ritual to check that your computer has the latest software and security updates for your operating system and programs. And for obvious reasons, it’s also crucial to ensure your anti-virus software is current. If it's not, your computer may be susceptible to viruses that can cause major havoc. Update the software and scan your computer for viruses regularly.

This applies to other types of software too whether it’s a word processor or similar. Security updates ensure the program is running smoothly and properly.

There are all sorts of software that a business requires including accounting software and payroll software. Accounting software can assist in putting together a Business Activity Statement, which is a requirement for the Australian Tax Office and performs other duties you need. There are a number of commercially available products available that may be useful depending on which the industry your business in which your business operates. Do the research to ascertain which would be most suitable to your business. 

Remember your customer

Customer Relationship Management (CRM) is another type of software that can be helpful to your business. Peter Switzer, founder of switzer.com.au says it's important to pick your CRM supplier carefully. A wrong choice can be expensive and also put your business reputation at risk. Again, there are a number of products on the market. Switzer says to ask the following questions to suppliers.

  • How long has the supplier been in business?
  • Is there evaluation software the supplier can provide to you so that you can try before you buy?
  • How much will it cost?
  • Is there technical support and how much will it cost?
  • Will the system expand to cope if your customer base grows? Is it scalable?
  • Is training available in the CRM solution and, if so, at what typical cost?

On that note, if you don’t understand a piece of software, consider getting help or attending a course to lean how to use it properly. Just as leadership training or reading books on the topic can help you become a better leader, or cash flow management training can assist in that important area, learning how to use your computer more effectively can be extremely helpful when it comes to software.

So, if you’re looking to work on your business rather than being stuck in it, book in for a complimentary business assessment today with Switzer Business Coaching

Important information: This content has been prepared without taking account of the objectives, financial situation or needs of any particular individual. It does not constitute formal advice. For this reason, any individual should, before acting, consider the appropriateness of the information, having regard to the individual’s objectives, financial situation and needs and, if necessary, seek appropriate professional advice.

Published on: Wednesday, August 04, 2010

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