Small Business
Leadership
Leadership is crucial to your — and your business’s — success.
And leadership starts with leading yourself. Thomas Watson, IBM’s former chair, once said “nothing so conclusively proves a man’s ability to lead others as what he does day to day to lead himself”.
And Watson’s not alone — leadership guru and best-selling author John Maxwell is right there with him.
“Leaders have to develop themselves first; you can’t develop others and have them follow you if you haven’t developed yourself,” says Maxwell.
Maxwell reminds us a leader’s first responsibility is to define reality because when it comes to leadership, a leader doesn’t run from the truth.
This is where many business owners trip up in leadership — they fail to take a brutally honest assessment of themselves.
This is the ‘make or break’ of what makes a good leader (and, of course, a good business).
But if leadership issues are holding you back, all is not lost! Business leader and commentator Peter Switzer can share many a story about those who have got this leadership caper right — who have been there and done that.
Leadership success stories
First up, meet the man who has carved quite the career. Neil Perry — restaurateur, entrepreneur and internationally renowned brand — turned his once small-time culinary vision into a big time business success story.
“When I caught up with Perry, I reminded him of way back when, before he made the big time — I interviewed him in those early days shortly after he’d been given some leadership pearls of wisdom from a business mentor,” says Switzer.
That mentor told Perry to do a SWOT analysis — strengths, weaknesses, opportunities and threats.
Sure, you’re saying, that’s the first lesson in Business 101.
Wrong.
Leadership – stress test
This was a SWOT with a difference — instead of doing it on his fledging business, he put himself under the microscope.
And then he found people whose strengths were his weaknesses.
“You have to figure out what you’re good at and get people around you who can do the things that you’re not good at,” Perry told Switzer. “That’s part of leadership.
“The first thing you’ve got to remember when you’re a leader is you can’t do everything. Captaining a team is about getting the best out of all the people around you.”
Perry says a key ingredient to his success was to be surrounded by likeminded people who can drive the business in the same direction.
“Part of building a great business is getting all of these guys and girls together who really believe in the one philosophy.”
Without this philosophy, Perry says it’s hard — if not impossible — to move forward.
Leadership strengths
But confronting the truth isn’t always about finding your weak spots — it can also be a chance to face your talent and strengths.
When Switzer spoke with surfing legend (and lady to be reckoned with) Layne Beachley, she said it all boils down to self-belief and confidence in the ‘can do’.
She says you first need to say, “I’m worthy”.
Then, “I can”.
And, most importantly, “I am”.
If you’re going to take anyone’s advice, it should be Beachley’s — she’s defied the odds since the early 90s, making waves in a male-dominated sport and taking her first world title at an age many would class as veteran, before going on to claim another six.
Leadership vision
And here’s another hot tip to leave you with to up your ante in the leadership stakes— aside from attitude, Beachley says you have to have a goal and a vision.
“Write it down. I stuck it on my mirrors in my bedroom and just looked at that through the toughest times in my life. You’ve got a purpose to get yourself up in the morning, that will give you the motivation to overcome any obstacle you can ever encounter.”
Even, says Switzer, if that obstacle is you.
+ Show more

Leadership lessons
Leadership is crucial to your — and your business’s — success. And leadership starts with leading yourself. Thomas Watson, IBM’s former chair, once said “nothing so conclusively pro...
read more >

Do you want, or do you need, growth?
Growing a business can be a pretty tough thing to do. You must ask yourself a basic question – do I want, or do I need, business growth?
read more >

Don't be a dinosaur - how to stay one step ahead
Many small businesses are on death row thanks to the efforts of the bigger players. So how can the smaller operations ensure not only their survival, but their success?
read more >

A story of survival: 27 hours trapped under the World Trade Center
For 27 hours in September 2001, Genelle Guzman-McMillan was trapped under the rubble of the 110-storey North Tower.
read more >

Make happiness a tool of your trade
Business success story Tom O'Toole is big on happiness. This approach, such as empowering his staff so that they own initiatives, has had profound impacts on his business growth.
read more >
22 May 2013 - How do I lead my company? What are my beliefs about leadership? How do I treat my customers? How do I compete? How do I get...
read more >
02 January 2013 - There are many common concerns when it comes to leadership in challenging times. What are some effective strategies to improve...
read more >
09 August 2012 - As an author of numerous books, for purely selfish reasons I prefer to promote my own creations. However, every now and then,...
read more >
06 June 2012 - Recently I have made two speeches, which have influenced what I’m about to write. The underlying motivation for what...
read more >
27 April 2012 - Building wealth is like building a great business; it not only rests on getting the fundamentals right it also requires...
read more >
26 April 2012 - It’s a big business mistake to get too preoccupied with the obstacles from governments, central banks and the economy...
read more >
19 April 2012 - Legendary US business brain Peter Drucker spelt out the basis for business success or growth in terms of two must do’s...
read more >
04 April 2012 - The thinking is, to steal a line from a great New York song, if you can make it there, you can make it anywhere. That’s...
read more >
02 April 2012 - Treasurer Wayne Swan’s steely commitment to a budget surplus last week made me think about the movie Apocalypse Now. It...
read more >
29 March 2012 - This week I’ve been hanging out with the Celebrity Apprentice program’s hirer and firer — Mark Bouris. No,...
read more >
28 March 2012 - Why do most small businesses fail? There are a whole host of reasons for business failure and statistically cash flow problems...
read more >
23 March 2012 - Entrepreneurs are the hearts that pump enthusiasm into the veins of growing businesses and economies. They provide the goods...
read more >
19 March 2012 - In a week when it looked like Opposition Leader Tony Abbott went one too far with the rejection of the small business company...
read more >
16 March 2012 - Leadership skills are a necessity if you want to start your own business. Although most of what I’ve written over the...
read more >
14 March 2012 - What is it that really drives entrepreneurs? You might not believe this but arguably one of Australia’s greatest...
read more >
13 March 2012 - The last thing we need is another combatant in the Wayne Swan ‘bash a billionaire’ affair and so let’s...
read more >
12 March 2012 - Hiring a new person for your business can be a daunting experience. Here are some tips and processes to consider before you...
read more >
07 March 2012 - Advice is a common bond between entrepreneurs. In fact, the smart ones belong to networking groups or have coaches or mentors...
read more >
05 March 2012 - While it’s unlikely the Reserve Bank will reduce the cash rate at tomorrow’s meeting, given Governor Glenn...
read more >
05 March 2012 - At the risk of being accused as a smart Alec, I wonder if any of the PA’s of the faceless men in the Labor Party thought...
read more >
27 February 2012 - To the big banks, he was crazy. To the poor in the villages of Bangladesh, he was a saviour. Nobel Prize winner Muhammad Yunus...
read more >
27 February 2012 - Kevin Rudd faces his ultimate test next week and what he comes up with will determine if what he has concocted in the past few...
read more >
23 February 2012 - Canberra is seeing its fair share of turmoil and trouble at the moment, with overturned former PM Kevin Rudd offering a...
read more >
23 February 2012 - Nothing is achieved by a negative man. That’s the old and a bit sexist cliché, but I suspect negative women have...
read more >
21 February 2012 - You might be more accustomed to seeing George Clooney’s name in the pages of a glossy tabloid than in the transcript of a...
read more >
16 February 2012 - The radio station I work with — 2GB in Sydney — has recently kicked off a Sunday business show hosted by my old...
read more >
09 February 2012 - She’s one of the world’s most recognisable brands; queen of the home; America’s lifestyle authority on...
read more >
08 February 2012 - There are few things more unsettling in the world of business as encountering scared CEOs. And that’s what I saw a few...
read more >
02 February 2012 - The great business mind Peter Drucker summed up business success as innovation and marketing. And this week regrettably we...
read more >
31 January 2012 - We saw tennis legends take to the court this week, so it is timely for us to ponder whether we make too much of our sports...
read more >
25 January 2012 - Many small business ‘fast grower’ aspirants ultimately learn that when it comes to big ideas and dreams, you have...
read more >
17 January 2012 - Managing a small business demands that you develop not only a whole new set of skills, but also a completely different way of...
read more >
13 January 2012 - Monster.com, one of the world’s leading job search engines, put the very first résuméon the internet and...
read more >
09 January 2012 - We’ve all heard of the power of positive thinking and how it can make you succeed in business, careers, sport and even...
read more >
16 December 2011 - For a business to succeed, it is important to be a good leader. Here are some tips to help you be a leader in your business and...
read more >
14 December 2011 - Networking is one of the most important business-building activities you can do to boost your business in tough times. Ask a...
read more >
07 December 2011 - Successful business owners understand the importance of being proactive about improving their weaknesses. A bloke I know runs a...
read more >
05 December 2011 - In anticipation of Tuesday’s RBA rates decision, with economists split, I fully intended to show the many reasons why a...
read more >
01 December 2011 - Over the years – in fact, nearly 30 – I have been in business, one of the great pay-offs of my business has been...
read more >
30 November 2011 - The world has a leadership problem and it has been shown up spectacularly with the failures of the European Union. Its...
read more >
28 November 2011 - With a flexible workforce, telecommuting gaining in popularity, and business being done from all corners of the globe, how can...
read more >
25 November 2011 - Continuing the trend in recent times, SME dissatisfaction with the Federal Government has soared to new highs, according to...
read more >
22 November 2011 - Anyone who went along for the ride to Darwin with US president Barack Obama on Thursday could not have missed the happiness...
read more >
21 November 2011 - Ever thought about what’s wrong with your business? Maybe you can’t work out why it is hard to keep good staff and...
read more >
15 November 2011 - The problem with governments is they don’t think outside the square and get in touch with their business side. It’s...
read more >
09 November 2011 - The carbon tax may have passed but small business owners shouldn’t lose sleep. Certainly, it’s harder as a small...
read more >
08 November 2011 - Good communication skills can help your business immensely. We think we’re good communicators, but are we really? Author...
read more >
31 October 2011 - The Qantas lockout debacle proves a number of things. First, it demonstrates why I hate airlines for investors. Second, it...
read more >
19 October 2011 - Entrepreneurs worldwide are calling on G20 governments to recognise the role they play in job creation and innovation,...
read more >
18 October 2011 - A guy called Rani approached me at a conference recently and asked if he had to give up a normal life to be a success in...
read more >
17 October 2011 - On a weekend when many of us were focused on the Wallabies and their World Cup date with the All Blacks at Eden Park, Auckland,...
read more >
14 October 2011 - Turn on the TV or flick through a magazine or newspaper and you’ll see stories about high-flyers. They could be holding...
read more >
12 October 2011 - Over the years talking to some of the greats of business who have created household name business such as Seek, Bridgeclimb,...
read more >
11 October 2011 - Thursday was a sad day for international innovation, entrepreneurs and anyone who has enjoyed using an Apple Mac, iPod, iPhone...
read more >
02 September 2011 - Is there a common characteristic successful entrepreneurs share that guarantee their success? This item was on the agenda in...
read more >
31 August 2011 - Those in the top jobs in Australia’s biggest companies aren’t feeling too chipper about the state of the economy,...
read more >
29 August 2011 - Clearly the Craig Thomson credit card scandal is potentially politically important but are there many Australians wondering...
read more >
22 August 2011 - Running a business requires good leadership and a great team to make it work. A US expert advises small business entrepreneurs...
read more >
19 August 2011 - Leadership may be a characteristic highly prized in business, but according to a new survey, it is a skill sorely needed. While...
read more >
12 August 2011 - With such market volatility this week, it puts the wisdom of the Reserve Bank board’s decision to leave interest rates on...
read more >
05 August 2011 - Knowing how to motivate people is important. When successful US businessman Charles Schwab was asked why he earned such a huge...
read more >
27 July 2011 - When I was young and easily influenced by the clichés that many of us live our lives by, I was content to not face the...
read more >
21 July 2011 - It’s important that staff, especially Gen Y staff, have a great leader to look up to. Motivation and inspiration is key....
read more >
01 July 2011 - There are few entrepreneurial pay-offs that can top the raising of $80 million worth of funding, which values your fledgling...
read more >
28 June 2011 - When you’re in business, the most important thing to do is to make decisions, which means taking a risk. Sitting on the...
read more >
27 June 2011 - Last year, Sir Bob Geldof addressed a number of business conferences here and he told a young journalist employee of mine to...
read more >
27 June 2011 - A few years back, on the business speaking circuit, I shared insights with my audiences in a speech called ‘Taking your...
read more >
24 June 2011 - Last year, I sat in adjoining booths with Woody Allen in an Upper Eastside diner on Madison Avenue in New York City but I...
read more >
22 June 2011 - Business consultants and even politicians sometimes argue that a vast number of small businesses are not interested in growing...
read more >
20 June 2011 - Success is a function of two major forces. The first is the most important and it is all about what’s inside you. And the...
read more >
17 June 2011 - While a major part of being a leader is about inspiring others, you also need to be a great listener and be able to learn from...
read more >
16 June 2011 - Everything is changing – whether it’s the challenges facing your industry, uncertainty in the markets, or changing...
read more >
03 June 2011 - It’s the classic nature versus nurture debate – are entrepreneurs born or made? Now global tax and advisory firm...
read more >
03 June 2011 - With New South Wales and Queensland now locking horns with their annual State of Origin bash-and-barge affair, and with...
read more >
26 May 2011 - A rose by any other name may smell as sweet, but according to new research, some names may spell sweet success more than...
read more >
16 May 2011 - To become the best leader, you have to learn from the best. What characteristics make a great business leader? Experts on...
read more >
29 April 2011 - Goals – every leader has them. It’s what keeps your business moving forward, it’s what makes us put our head...
read more >
20 April 2011 - What makes a good manager? Think of your best manager. Now think of your worst. Chances are their key traits will be vastly...
read more >
12 April 2011 - Growing a business can be a pretty tough thing to do. If you’re committed to it, set goals, develop systems and...
read more >
07 February 2011 - Regional business success often boils down to finding a market niche and making the most of it. To do this, small businesses...
read more >
03 February 2011 - A real life situation – board directors are finishing off their monthly board meeting when a number of directors begin to...
read more >
25 January 2011 - One of the enduring messages from the global financial crisis is that very few people saw it coming, which means very few...
read more >
20 January 2011 - Do you know the difference between a board and an advisory council? What does is meant to be a director? Seasoned director,...
read more >
18 January 2011 - Leadership is often about getting your business above all others and when on this path, it can be difficult to harmonise the...
read more >
10 January 2011 - Competition for business is growing increasingly fierce as major metropolitan businesses extend their reach into regional...
read more >
03 December 2010 - Relationships can make or break a business. When it comes to small- and medium-sized businesses, being able to manage...
read more >
17 November 2010 - Leaders need to have a clear vision to ensure their business can branch into bigger markets. And where better to learn...
read more >
09 November 2010 - If you’ve ever used direct marketing in your business, chances are you’ve used Salmat, a company that delivers more...
read more >
02 November 2010 - From Port Macquarie to the nation – Professional Finance Mortgage Brokers’ Donna Beazley reveals how this regional...
read more >
22 October 2010 - Rugby union has long been the code of corporate Australia but as soccer and AFL rise in popularity it’s now got a fight...
read more >
21 October 2010 - Sarina Russo – she started her business with just nine students, and now, more than 5000 students graduate annually from...
read more >
15 October 2010 - For any regional business that wants to get noticed, thinking outside the box is a must. And for Susan Daubney and her husband...
read more >
15 October 2010 - At the heart of business success is innovation. And the great business performers think outside the square. John Anderson...
read more >
06 October 2010 - Leadership in business comes down to vision, but a lot of it is also chalked up to motivation. In small business, it’s...
read more >
30 September 2010 - As recent global president of the Entrepreneur Association, Troy Hazard has consulted for the likes of Goodyear,...
read more >
23 September 2010 - Business management in any industry is an important factor in growth. However, in family business, where tantrums and politics...
read more >
17 September 2010 - While the dream started out showcasing his acting chops in front of the camera, Australian actor, director and producer, Rob...
read more >
07 September 2010 - Running a business can be isolating – both professionally and personally – especially if you’re a one-man...
read more >
03 September 2010 - At the heart of good management in regional business is vision. But it doesn’t end there – it’s about getting...
read more >
26 August 2010 - The other day a colleague who is struggling with her business challenges cynically asked why business conferences will ask...
read more >
19 August 2010 - As the country ponders who should lead us for the next three years and as we’re showered with a bagful of promises that...
read more >
17 August 2010 - Personal development is the first step to becoming a better leader. While sales might be booming and employees trucking along,...
read more >
13 August 2010 - Drayton’s Family Wines owes its survival to regional leadership. Drayton’s, a James Halliday-named five-star winery...
read more >
11 August 2010 - Health is an important factor in business. The health of a company is only as strong as the health of its employees. If an...
read more >
05 August 2010 - Networking is an oft-overlooked art for small business owners. While being proficient at your job is of utmost importance,...
read more >
21 July 2010 - Franchising can be a viable alternative to the traditional means of growth for a business. If you’re a small business...
read more >
19 July 2010 - There are many leadership lessons to be taken from the wide world of sports. These sporting strategies can teach you lots of...
read more >
14 July 2010 - Successful leadership involves an open mind and a willingness to learn. Luke Mangan, John Symond and Rohan Ganeson, though...
read more >
02 July 2010 - “Goals are dreams with deadlines,” says Diana Scharf-Hunt, author of The Tao of Time. When it comes to business...
read more >
25 June 2010 - With the effects of the global financial crisis still being felt, how can businesses feeling the pinch reach their goals for...
read more >
15 June 2010 - Career development will undoubtedly entice committed employees, rather than those seeking short-term employment. The search for...
read more >
09 June 2010 - For a lot of business owners, technology is a scary concept. They would prefer to leave it in the too-hard basket. And this...
read more >
08 June 2010 - Many regional businesses overlook their key strength – locality. Yes, being an effective leader means rising above...
read more >
31 May 2010 - Fresh from Shanghai’s World Expo, I’ve returned home inspired by the Aussie entrepreneurs who are making their...
read more >
24 May 2010 - Looking for the last word when it comes to leadership? We consult the experts for insider advice. “I never stopped...
read more >
17 May 2010 - Home-based businesses account for a huge number of small businesses in Australia. Many businesses that have external premises...
read more >
10 May 2010 - Many businesses want to grow their business, but don’t know how or where to start. Here are some tips to consider. When...
read more >
03 May 2010 - In tough times its important to review your business and see how it can be improved in order to ride out the storm and be...
read more >
20 April 2010 - Overwhelmed? Overworked? In over your head? If this is the way you feel, don’t fret — you’re far from alone....
read more >
15 April 2010 - On a daily basis, I talk to those at the top of their game, but how did they get there? And, more importantly, how can you get...
read more >
12 April 2010 - The tough times, it seems, are far from over. Many once-good businesses — and brands — have fallen by the wayside...
read more >
01 April 2010 - How a business owners group can help you relax these holidays – or next As we head into Easter those of us who run...
read more >
01 April 2010 - Own your mistakes. Maturity and leadership come hand in hand. Take responsibility for a relationship gone bad – what was...
read more >
29 March 2010 - On a daily basis I speak to people whose bread and butter is small business — be they employees, employers or industry...
read more >
25 March 2010 - Great advice I have never forgotten goes simply like this: “Never be afraid to dream big.” The same goes for your...
read more >
22 March 2010 - As a leader, you must be in control of yourself. This means running a sound business built on solid foundations and one that...
read more >
15 March 2010 - Just about everyone wants to grow their business, so here are some rules to take on board to make it happen. Rule 1: Make...
read more >
22 February 2010 - Arthur Hatzis and his café are in an elite neighbourhood. No, I’m not talking about the Sydney suburb of...
read more >
15 February 2010 - If you’re a small businesses and you’re not up to speed with e-commerce you could left at the bus stop on the...
read more >
08 February 2010 - Young entrepreneurs are being encouraged to go online to see what ‘big brother’ organisations can do to help them...
read more >
01 February 2010 - Businesswomen are finding small business a very satisfying place to get their working adrenalin rush, with one-third of small...
read more >
18 January 2010 - In an age where businesses are seeing margins squeezed as competition intensifies under the relentless forces of deregulation...
read more >
11 January 2010 - How do you win in business? You have to back yourself in all your endeavours and of course in business. People like Michael...
read more >
17 December 2009 - John Fletcher, the former boss of Coles, a few years back talked about business success as being simple but he quickly added...
read more >
17 December 2009 - When little trials and tribulations such as rising interest rates come along to test us, I always think about the...
read more >
14 December 2009 - A while back, I spent some time in the company of some of the best business speakers in Australia and for that matter, the...
read more >
07 December 2009 - Success is a function of two major forces. The first is the most important and it is all about what's inside you. And the...
read more >
02 December 2009 - I remember a while back reading an article in US magazine, Business Week, on its judgement on the Top 25 Executives of the...
read more >
30 November 2009 - The scam that went all the way to the Lodge and beyond – fraudster Tim Johnston's Firepower was the magic pill set to...
read more >
26 November 2009 - Twenty years ago if you tried to talk to business people about being in the zone you’d soon find that you were talking to...
read more >
04 November 2009 - As Paul Keating’s former speechwriter, Don Watson can probably lay claim to some of the most colourful and memorable...
read more >
04 November 2009 - Verne Harnish, business guru and owner says there’s plenty to learn from the habits of US legend J.D. Rockefeller A US...
read more >
28 October 2009 - Are there rules that you play by in business? An aspect of small business that many hardworking business owners all too often...
read more >
26 October 2009 - It's just not my nature to be a prophet of doom, but many small businesses, like lots of employees, are on ‘death...
read more >
21 October 2009 - Leadership is always in the news. A leading speaking agency principal who arranges business briefing breakfasts says when...
read more >
28 September 2009 - Just about everyone wants to grow their business, so here are some rules to take on board to make it happen. Rule 1: Make...
read more >
16 September 2009 - The risk of small businesses failing has long been exaggerated, and a leading debt agency has debunked the myth that start-up...
read more >
04 September 2009 - I have a family member who is causing difficulties for the business – how do I handle this? “I’m not a...
read more >
24 August 2009 - Some time back I went to a World Masters of Business conference starring ex-communist Mikhail Gorbachev, self-confessed...
read more >
12 August 2009 - What is at the core of successful small businesses? There are about 20 things business builders nail on the way to constructing...
read more >
04 August 2009 - You can't educate mugs. You can lead a horse to water but you can't make it drink. Such criticisms are apt for many people in...
read more >
02 August 2009 - Growing a business can be a pretty tough thing to do. If you’re committed to it, set goals, develop systems and...
read more >
20 July 2009 - Without doubt a business can come back as long as it’s prepared to take on board the lessons learned from the failed...
read more >
20 July 2009 - Having answers to the most important questions determining the success of your business should be your key aspiration. But I...
read more >
12 July 2009 - Need to work on your business rather than being stuck in it? Boost your business with help from the experts. Working on your...
read more >
28 June 2009 - Entrepreneurial restaurateur Kingsley Smith shares the secrets behind his phenomenal business growth. It was only recently...
read more >
17 June 2009 - There’s a baker, some think ‘mad’, from the little Victorian town of Beechworth, who nowadays is paid over...
read more >
15 June 2009 - Unleash the power within. This is fantastic advice for anyone, let alone small business owners who invariably are over-worked...
read more >
12 June 2009 - My company has been operating for around four years and I am making steady progress. However, I think that I could ramp up from...
read more >
12 June 2009 - In these troubled times a couple of clear messages have emerged. Firstly, the world — both the public one we share and...
read more >
12 June 2009 - Although most of what I've written over the years has had a small business edge, it is always my intention that it be...
read more >
02 June 2009 - I was once taken aback when an owner of a successful business I interviewed for an article in The Australian newspaper admitted...
read more >
02 June 2009 - The one surprising revelation from surveys of small business owners' worries is that they never identify the one thing they...
read more >
30 April 2009 - There comes a point in most small businesses when the owner – you – stands back and acknowledges that it can no...
read more >
23 April 2009 - Gloria Jean’s Coffees co-founder Peter Irvine proves that when it comes to a leader’s vision, it’s a case of...
read more >
27 March 2009 - As the old saying goes - when the going gets tough, the tough get going - but the smart get thinking and that has to be the...
read more >
18 March 2009 - Turn on the TV or flick through a magazine or newspaper and you’ll see stories about high flyers. They could be holding...
read more >
27 February 2009 - Jim Penman of Jim’s Mowing succeeded against all odds. While a major part of being a leader is about inspiring others,...
read more >
18 December 2008 - Discover how high-flyer Richard Noon steered Webjet’s vision and future growth to the next level in cyberspace. ...
read more >
27 November 2008 - Need to grow, but not sure how? Peter Switzer offers 350 sure-fire ways to grow your business. One of the crucial...
read more >
29 July 2008 - So you want to be an entrepreneur? Years ago, after the exploits of Christopher Skase and Alan Bond, the word...
read more >