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Three steps to motivating people through emotional intelligence

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Motivating people can often be the hardest task for a business owner.

“In motivating people, you’ve got to engage their minds and their hearts. I motivate people, I hope, by example – and perhaps by excitement  –  by having productive ideas to make others feel involved,” Rupert Murdoch, global media tycoon, once said.

Murdoch has a point – and worth a cool $7.2 billion, you’d hope he would. Managing and motivating your staff often relies on how you, as manager or business owner, manage yourself.

It may sound like airy-fairy advice but a leader’s mood can have a solid impact on business performance. Let’s look at the facts.

Daniel Goleman, author, psychologist and science journalist, noted in a Harvard Business Review article, Leadership that Gets Results, that research indicates up to 30 per cent of a company’s financial results are determined by corporate culture. Furthermore, in his book Primal Leadership, he says that approximately 50 to 70 per cent of an organisation’s climate is determined by the actions or behaviour of its leader.

So how can you become a better leader and, in turn, increase business motivation?

Amanda Gore, leadership expert and international speaker, says that, at the heart of the issue, leaders need an aptitude in emotional intelligence. 

“Essentially, you can boil emotional intelligence down to three core areas,” says Gore.

  1. Know yourself
  2. Manage yourself
  3. Manage your relationships

1. Know yourself

How do you operate? What motivates you? What triggers your emotions?

Gore says understanding your own emotions allows a greater capacity of empathy for others. Take time to read others’ body gestures or facial expressions. Understanding what each of these mean is of paramount importance in mood management.

2. Manage yourself

How do you carry yourself? Do you walk into the office with the weight of the world on your shoulders? Or do you breeze by cheerfully, attracting singing birds as in a Disney movie?

“Once you become a leader, you no longer have the luxury of a bad day,” says Gore. “[People] don’t really care about the boss. They care about what the boss’ mood means for them.”

3. Manage your relationships

Take the time to invest in relationships with staff. Encourage participation and diplomacy in the workplace.

“The truth is people want to know you care and if you sincerely want to grow and develop your people, they’ll pick that up and you’ll find that that will transform the entire environment that you’ve got so emotional intelligence can transform your business if you put it into practice,” says Gore.

By increasing your emotional intelligence, you’ll be more in tune with and able to manage the corporate culture – and become a natural at motivating people.

So, if you’re looking to work on your business rather than being stuck in it, book in for a complimentary business assessment today with Switzer Business Coaching

Important information: This content has been prepared without taking account of the objectives, financial situation or needs of any particular individual. It does not constitute formal advice. For this reason, any individual should, before acting, consider the appropriateness of the information, having regard to the individual’s objectives, financial situation and needs and, if necessary, seek appropriate professional advice.

Published on: Tuesday, July 20, 2010

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