13 simple steps for successful customer service
13 steps to succeed in customer service
16 sure-fire customer service steps
17 tips to perfect customer service
7 tips for better online customer service
All you need is love â tips and tricks for customer service excellence
Bake up a great regional business
Customer experience â tips and traps
Customer service â how to go the extra mile
Customer service â tips from the Sunshine Coast
Customer service doâs and donâts â tips to ensure repeat business
Customer service fundamentals
Customer service on hold
Customer service secrets revealed
Dominating the customer service region of your business
Expect the karma of bad service
Five customer service tips learnt from Gaspâs PR fiasco
Five steps to retaining customers
From the coalface â customer service secrets revealed
Good old-fashioned customer service
How Gasp failed their business (and five tips to not make the same mistake)
How to build a successful customer relationship
Is the customer ever wrong?
Itâs all about customers
Keep the service flame alive
Represent your region with great customer service
Service with a smile
Small details secure a point of difference
Stellar customer service tips for the manufacturing industry
The OâToole message
Three rules to find the right customers for your business
What businesses need to know about customer service
What hurdles hold regional business back?
110 tips for customer service
Customer service is giving them what they want
Customer service on the line - five mistakes and how to avoid them
Feedback is the breakfast of champions
Good old-fashioned customer service
How would you handle this one?
Listen to your customers
Word of mouth
You talkin' to me?
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In The News
Overseas markets drive ASX gains
The Australian share market closed higher on Wednesday, following strong leads from overseas markets.
7 things you need to know today
Women earn $700,000 less than men, BHP confirms job cuts in Melbourne and Telstra to enter TV on demand with new device. US/Europe market...
International markets roundup
US stocks have snapped a five-day losing streak, posting strong gains after positive earnings from UPS and a big rally in petroleum-linked...
Aust market avoids fallout from China woes
The Australian share market has closed slightly lower, avoiding any significant repercussions from big falls by Chinese stocks.
Should you be spooked by China? George isn’t. Neither is Wall Street!
Australia handled China's big one day slump in its stride and the US has managed to shake it off too.
Gold loses its glitter
We are now into year 4 of a bear market in gold, and the fall in the price of gold has implications for how we should position our...
How to boost economic growth
There has been a lot of noise lately about a lower rate of economic growth, but it’s in our power to change this outcome, if the powers that...
Will Shorten's about-turn on boats prevail?
Staring down the Left on boat turn-backs may actually strengthen Bill Shorten’s stocks in the electorate and make the boats issue less of a...
Ask the Money Coach
Analysing your SMSF returns
That time of year is fast approaching – 30 June. Hopefully, all SMSF trustees have everything in order.
Shortlisted – Dick Smith, Telstra
Something on Peter’s watch list is Dick Smith (DSH), after it reported a lift in sales for the March quarter.
How do I go about creating a portfolio for my son?
I am helping my son put a portfolio of shares together. He is 21 and was given $50,000 by a relative. How do I go about creating a sound...
10 business and wealth strategies
We look at some important business and wealth strategies that business owners should implement to improve their overall financial health.
Women in Business
Core of success
What is at the core of successful small businesses?
What would you do to grow a small business?
I have a small business and want to grow my business but I think I need help. What would you do?
Keeping up with a growing business
We are getting too much business and have started to receive customer complaints - what do you advise for a growing business?
Tech wreck lessons
Switzer On Sky Business
Mad About Money
David Bates from Workforce Guardian talks to Peter about why employers need to get tough on 'smokos'. (Broadcast Tuesday 28 July 2015.)
Adam Muston from UBS joins the show to talk about the growth of exchange traded funds in Australia. (Broadcast Tuesday 29 July 2015.)
Mad about Money - Episode 13
Today in Mad About Money, Marty Switzer, Paul Rickard and Peter Switzer talk spooks in China, banks raising interest rates and some value in...
Mad About Money - Episode 12
In today's episode of Mad About Money, Peter and Paul have the most interesting conversation you'll ever hear about banks, GST and...
See all stories
Signatures go online
Electronic handwritten signatures are the way of the future and are almost impossible to forge.
The new Tesla
Electric vehicles have been available from the late 1990s, but faced stiff resistance from some in the industry, and are only now gaining...
Drones make it to market
In just a few weeks time you'll be able to buy a drone for just $1400.
Welcome to the future – 3D printers, drones and electric vehicles
3D printers, drones and electric vehicles might seem like the stuff of the future but it won’t be too long before they’ve infiltrated our...
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